Terms & Conditions

Effective Date: 6/27/2025

Welcome to Ivy Vlast! These Terms & Conditions outline the rules and regulations for using our website and purchasing our products and subscription services. By accessing this site or placing an order, you agree to accept these terms in full.

1. Overview

Ivy Vlast offers handmade, all-natural soy candles and subscription-based surprise boxes through this website. All products are made and packed with care and subject to availability.

2. Orders & Subscriptions

  • By purchasing a subscription box, you agree to recurring monthly charges until you cancel.

  • Subscription management (including cancellation or address updates) can be done through your customer portal or by contacting us at ivyoffice@ivyvlast.com

  • Subscription cancellations must be made at least 5 business days before the next billing date to avoid charges.

3. Shipping & Delivery

  • We currently ship to EU countries and the United States.

  • Average delivery times:

    • EU: 5–7 business days

    • US: 10–14 business days

  • While we strive to meet these timeframes, delays may occur due to carrier or customs issues.

  • We manage shipping intervals for all subscription orders to meet monthly expectations.

4. Returns & Refunds

Due to the nature of our handmade products, we do not accept returns unless items are damaged or defective.

  • If your order arrives damaged, please contact us within 7 days of delivery with photos.

  • Refunds or replacements will be reviewed on a case-by-case basis.

5. Product Disclaimer

All candles are made using natural soy wax and high-quality fragrance or essential oils. Please follow burning instructions provided to ensure safe use. Ivy Vlast is not liable for damage resulting from misuse or unattended burning.

6. Intellectual Property

All content on this site (logos, photos, text, designs) is owned by Ivy Vlast and protected by copyright and intellectual property laws. You may not copy or use our content without written permission.

7. Privacy Policy

Your privacy matters to us. Please refer to our [Privacy Policy] below for how we collect, use, and protect your information.

8. Contact Us

If you have any questions about these terms, reach out to us at:
Email: ivyoffice@ivyvlast.com

Privacy Policy

Effective Date: 6/27/2025
Last Updated:6/27/2025

At Ivy Vlast, your privacy is our priority. This Privacy Policy explains how we collect, use, share, and protect your personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable laws.

By visiting our site or using our services, you agree to the practices outlined below.

1. Who We Are

This website is operated by Ivy Vlast, a handmade candle brand offering subscription-based and one-time purchases. Our business is registered in Bulgaria, EU, and we serve customers in the EU and internationally.

2. Information We Collect

We collect the following types of personal data:

  • Contact Information: name, email address, shipping/billing address, phone number

  • Order Details: purchase history, product preferences

  • Account Data: if you create an account on our site

  • Payment Information: processed securely by third-party providers (e.g., Stripe, PayPal)

  • Device & Usage Data: IP address, browser type, site activity, cookies

3. How We Use Your Data

We use your information to:

  • Process and fulfill orders and subscriptions

  • Communicate with you about your order or account

  • Send marketing emails (only with your consent)

  • Analyze site traffic and improve user experience

  • Prevent fraud and ensure security

4. Legal Basis for Processing (GDPR)

We process your personal data only when we have a lawful basis to do so, including:

  • Contractual necessity – to process your orders and provide services

  • Consent – for email marketing and non-essential cookies

  • Legal obligation – to comply with applicable laws

  • Legitimate interests – to improve our services and marketing (only when it doesn’t override your rights)

5. Sharing Your Information

We do not sell or rent your data.

We share your data only with trusted third parties needed to operate our services, including:

  • Payment processors (Stripe)

  • Shipping carriers

  • Email platforms (Sqaurespace)

  • Web analytics providers (Google Analytics)

These partners are contractually required to protect your data and only use it for agreed purposes.

6. Cookie Use

We use cookies and similar technologies to personalize your experience and analyze site traffic. Cookies help us understand how users navigate our site and remember user preferences.

Types of Cookies We Use:

  • Essential Cookies – required for site operation

  • Analytics Cookies – to track usage and performance

  • Marketing Cookies – for ad personalization (only with your consent)

Cookie Consent (GDPR):

When you visit our site, you'll see a cookie banner asking for your consent. You can accept or decline non-essential cookies at any time.

To change cookie settings, refer to your browser preferences.

7. Your Rights Under GDPR

If you are located in the EU or UK, you have the following rights:

  • Access – Request a copy of your personal data

  • Correction – Update inaccurate or incomplete information

  • Deletion – Request we delete your data (“right to be forgotten”)

  • Restriction – Limit how we process your data

  • Objection – Object to processing based on legitimate interests

  • Portability – Receive your data in a structured, machine-readable format

  • Withdraw Consent – At any time, for data processed with your consent

To exercise any of these rights, please contact us at:
📧 ivyoffice@ivyvlast.com

We will respond within 30 days, in accordance with GDPR requirements.

8. Email Marketing & Opt-In

We only send marketing emails if you’ve given explicit consent (e.g., ticking a box during checkout or sign-up).

You can unsubscribe at any time by clicking the link in the footer of our emails or contacting us directly.

9. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, including for legal, accounting, or reporting obligations.

10. Security

We take data protection seriously and implement appropriate technical and organizational safeguards, including:

  • SSL encryption

  • Secure payment processing

  • Access restrictions to personal data

11. Children’s Privacy

We do not knowingly collect personal data from children under the age of 13. If you believe a child has submitted data to us, please contact us so we can remove it.

12. Changes to This Policy

We may update this policy from time to time. Changes will be posted here with an updated effective date. We encourage you to review this page periodically.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, you can reach us at:

Ivy Vlast
ivyoffice@ivyvlast.com